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How to delete your Meminto account

Please note that before you can delete your account, you must ensure there are no contributors left in any of your projects.

If you are working with the web app

In our web app, proceed as follows:

Step 1: Remove All Contributors from Your Projects

To ensure a smooth account deletion process, please remove all contributors from your projects first:

Log in to your account.
Navigate to each of your book projects.
Remove all contributors from every project, ensuring no contributors remain.

Step 2: Go to Profile & Settings

After ensuring all contributors have been removed, navigate to the bottom left corner of the web app.
Click on Profile & Settings from the navigation menu.

Step 3: Click on “Delete Account”

In the Profile & Settings section, locate the Delete Account button in the bottom right corner.
Click on the Delete Account button.

Step 4: Select a Reason for Leaving
A prompt will appear asking you to select a reason for leaving.
Choose the reason(s) from the available checkboxes that best describe why you are leaving.

Step 5: Enter Your Email Address
To confirm the deletion of your account, you will need to enter your email address.
Enter your email address in the provided field and confirm.

Step 6: Confirm Deletion
After entering your email address, confirm that you want to delete your account permanently.
Your account will now be deleted.

If you are working with the mobile app

Deleting the account on the mobile app is currently not possible, but you can proceed with the following steps to delete your account using the web app:

Step 1: Log In to the Mobile App
Open the Meminto mobile app on your device.
Log in to your account if you haven’t already.

Step 2: Go to Your Profile

Once logged in, navigate to your profile settings by tapping on Profile in the bottom navigation menu

Step 3: Scroll to the Bottom of the Page
On your profile settings page, scroll to the bottom of the page.

Step 4: Click on “Delete Account” Dropdown

Locate the Delete Account dropdown at the bottom of the page.
Tap on the dropdown to expand it.

Step 5: Click on the “Delete Account” Button
Once the dropdown is expanded, you will see the Delete Account button.
Tap on the Delete Account button. This action will redirect you to the web app.

Step 6: Follow the Web App Steps to Delete Your Account
After being redirected to the web app, follow the steps outlined for the web app to complete the deletion of your account:
Remove all contributors from your projects.
Go to Profile & Settings.
Click on Delete Account.
Select a reason for leaving.
Enter your email address.
Confirm the deletion.

Updated on: 10/07/2024

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