Articles on: Purchasing & Meminto Account

I expect a refund. How long will it take for me to receive it?

You have purchased a Meminto book but do not want to use it as planned or cannot use it? Here you will find out under what conditions you can return it and how long a refund usually takes.

At Meminto, we offer a 14-day return policy on your purchase so you can test your product risk-free. If you received it as a gift and do not want to use it, you cannot initiate the return yourself. In this case, the buyer must contact us directly and request the refund.

Please contact our support and provide the purchase date, invoice number, and activation code. We will review your request within 3-4 days and get back to you.

Refunds are then processed within 2-4 days and will be credited back to the same payment method used for the purchase.

Refund restrictions when purchasing with a credit card

Please note that fees apply when purchasing with a credit card, over which Meminto has no influence. These amount to 1-2% of the purchase price. We generally refund the full amount that we also received from our customers. However, there may be discrepancies in the refund received. The reason for this is the credit card fees withheld by Stripe, Mastercard, Visa, American Express, etc. – not because we refund less.

Updated on: 07/09/2025

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